acebat Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how acebat collects, uses, and protects your information.
acebat is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. In this privacy policy, we explain what information is collected about you, how it is used, who it may be shared with, and what steps we take to protect your information.
1 What Information We Collect
We collect the following types of information to provide you with services on the acebat platform and to improve your experience:
Personal Identity Information
We collect the information you provide when registering an account.
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for verification)
- Residential address
Financial Information
Financial information required to process deposits and withdrawals is collected.
- bKash / Nagad / Rocket / Upay mobile number
- Bank account details (where applicable)
- Transaction history
- Deposit and withdrawal records
Technical Information
Information collected automatically while you use our platform.
- IP address
- Browser type and version
- Device information (model, operating system)
- Cookies and session data
- Time spent on the site and pages visited
Gaming Activity Information
Gaming-related information is stored to ensure your gaming experience and security.
- Betting history and results
- Bonus usage records
- Login times and activity logs
- Preferred games and betting types
2 How Your Information Is Used
acebat uses your information only for the following legitimate purposes:
Service Operation and Improvement
- Creating and managing your account
- Processing deposits and withdrawals
- Providing bonuses and promotions
- Resolving technical issues on the platform
- Improving new games and services
Security and Compliance
- Identity verification and age confirmation (21+ rule)
- Preventing fraud and money laundering
- Detecting suspicious activity
- Enforcing responsible gaming policies
- Fulfilling legal obligations
Contact and Support
- Providing customer support
- Sending important account notifications
- Informing you about promotional offers (subject to consent)
- Notifying you about technical updates
Analytics and Personalization
- Customizing the experience based on user preferences
- Monitoring site performance
- Analyzing gaming patterns to improve services
- Planning future service improvements
3 Information Sharing and Disclosure
However, your information may be shared with specific parties in the following limited circumstances:
3.1 Payment Processors
Financial information necessary to process transactions through payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers is shared. These payment partners are governed by their own privacy policies and are obligated to keep your information secure.
3.2 Technology Service Providers
We work with trusted technology partners to operate the platform. They access your information only in accordance with our instructions and under strict confidentiality agreements. They may not use this information for their own purposes.
3.3 Legal Obligations
We may be required to disclose information to law enforcement agencies or regulatory authorities when required by a court order, government directive, or other legal process. Such disclosures are always limited to the minimum amount necessary.
3.4 Fraud and Security Protection
Information may be shared with industry-standard security tools and partners to prevent fraudulent activity, money laundering, or other illegal activities. This is done in the interest of protecting all users.
4 Cookie Policy
The acebat website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us recognize you and improve your experience.
Essential Cookies
Required for the site to function properly. Includes login session and security cookies. These cannot be disabled.
Functional Cookies
Used to remember your preferences and settings. Saves language selection and display preferences.
Analytics Cookies
Help analyze how the site is used. Pages visited and user behavior are tracked to improve services.
Marketing Cookies
Used to display relevant ads and offers. You can control these from your browser settings.
You can disable most cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.
5 Data Security Measures
acebat uses industry-standard security technologies and practices to protect your information:
Encryption Technology
All data transmissions are secured through SSL/TLS encryption. When you see "https" and a lock icon in your browser's address bar, your connection is secure. Stored data is also kept in encrypted form.
Secure Server Infrastructure
Our servers are located in secure data centers and undergo regular security audits. Firewalls, intrusion detection systems, and regular vulnerability testing are used to prevent unauthorized access.
Access Controls
Only authorized staff can access your information on a need-to-know basis. All data access is logged and regularly reviewed. Staff are bound by strict confidentiality agreements.
Regular Backups and Recovery
Your data is backed up regularly. Systems are in place to quickly recover data in the event of a technical failure or unexpected incident. Backups are equally encrypted and secured.
6 Data Retention Period
acebat retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
Active Account Information
Your registration information, gaming history, and financial records are retained for as long as your account remains active. This information is essential for providing services.
After Account Closure
Even after an account is closed or deactivated, certain information may need to be retained for legal compliance, dispute resolution, and fraud prevention. Financial transaction records are retained for the period required under applicable laws in Bangladesh.
Marketing Information
If you withdraw consent from marketing communications, use of your contact information for promotional purposes will stop immediately. However, a record of your opt-out may be retained to avoid unintentional contact in the future.
7 Your Rights and Choices
Under the acebat privacy policy, you have the following rights:
Right to Access Information
You have the right to know what information we hold about your account and to receive a copy. This request can be made through live chat.
Right to Correct Information
You have the right to request correction of any inaccurate or incomplete information in your profile. This change can be made through account settings or via the support team.
Withdrawal of Marketing Consent
You may request to stop promotional communications at any time. However, essential notifications related to your account will continue to be sent.
Right to Close Your Account
You may request to close your account at any time. Upon closure, after any pending transactions are settled, your information will be handled in accordance with the data retention policy.
8 Protection of Minors
acebat services are for those aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of account registration and we take active steps to prevent registration attempts using false information.
If we have information indicating that a minor has created an account, that account will be closed immediately and the collected information will be deleted. If you have any concerns about this, please contact our support team.
9 Policy Changes
Notice of Updates
acebat reserves the right to review and update this privacy policy as needed. For significant changes, we will publish a notice on the website and registered users may be notified by email.
Consent After Changes
Continuing to use our platform after a policy update will be considered as your agreement to the new policy. We recommend reviewing this page regularly. The "Last Updated" date at the top of the page always indicates the most recent version.
10 Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our privacy team is always ready to assist you:
For any questions, our live chat is the fastest channel. Our trained support team is available day and night to serve you.
For detailed privacy-related requests, write to us at: